Replacement first
If the login we sent does not work on the first attempt, message the same thread inside the warranty printed on the listing. We replace the profile. That is the default remedy.
When a refund is considered
If we cannot replace a dead-on-arrival login, we refund the amount you paid for that line. Refunds go back by the same rail when we can: crypto to the address you paid from, or the method agreed in chat.
What is not refundable
A login that worked, then later hit a limit after you posted, renamed, or used it, is not refundable. Change-of-mind after a working delivery is not refundable. Followers, reach, and badges are not part of the product, so their absence is not a defect.
How to ask
Reply on the order thread with the order ID, the listing name, and a short description of the error. Do not send the password into a new public channel.